Returns

How can I return an item purchased online?

Unless there is a manufacturer’s defect, your item must be in its original unused condition in order to be returned. Merchandise that has been worn, washed, or altered in any way will not be accepted for return and will be mailed back to the sender. Returned Items must include all packaging and original tags and internal labels must be intact.

The easiest method of returning an item is to bring it into one of our stores. Please ensure you retain your original receipt as proof of purchase.

To return an item by post, please complete the following process:

1) Email info@kellycountry.com.au to request a refund where authorisation will be given for the product to be returned. (Customers will be responsible for cost of return postage)

2) Mail your returned item to: Kelly Country, Returns Department Tracking #, PO Box 135, Alexandria NSW 1435

3) Include in your package a signed letter stating the reason for your return and the original receipt.

As it is your responsibility to ensure the items arrive safely at our return address, please ensure you use a traceable method such as registered or express post.

Unless there is a manufacturer’s defect or an incorrect item was originally delivered, we advise that we are unable to refund original shipping and handling costs.

How long do I have to return an item purchased online?

Please return all items within 14 days from date of purchase.

Will there be any fees payable if I return an item purchased online?

Each customer is responsible for any postage costs if the items are returned by mail. No other return fees are applicable.

How will my refund be processed?

On receipt of the returned goods, we will inspect the items to ensure they are in their original condition. If the merchandise is in order then you will receive your refund via the same means used to make your purchase. Please allow 5-7 working days from the day you returned the item for your account to be credited.

How can I exchange an item purchased online?

Depending on availability, items may be exchanged for either a different size or colour or for an entirely different item.

Instore exchanges

Come into one of our stores and we will gladly exchange your item for a different size or colour (subject to availability). For a different item, we will process a refund before you purchase a new item in store. Please ensure you retain your original receipt as proof of purchase.

At home exchanges

In order to exchange an item from home, please return the item as outlined on the returns page. On receipt of the goods, we will issue a refund and a new purchase can be made online.

Exchange conditions

Unless there is a manufacturer’s defect, your item must be returned for exchange in its original unused condition. Merchandise that has been worn, washed, or altered in any way will not be accepted for return or exchange. Returned Items must include all packaging and original tags and internal labels must be intact. 

How long do I have to exchange an item purchased online?

Any exchanges must be made within 14 days from date of purchase.